FAQ

/FAQ

The Real Insurance Sydney Harbour 10k & 5k will be held on Sunday, 9 July 2017.

The Real Insurance Sydney Harbour 10km is AIMS certified accurate and is precisely 10km. The event is also run under IAAF rules. The Real Insurance Sydney Harbour 5km distance is only approximately 5km.

The 10k start time: 8.30am.
The 5k start time: 8.00am.
Start times are subject to changes in 2017.

Anyone can enter the event! Whether you are an elite athlete, club runner, gym member, or simply someone who enjoys a social walk or jog. With the choice between a 5km or a 10km, this is the perfect event to test yourself before the winter and spring major classic events or simply complete your first fun run.

You can fundraise for the charity of your choice in the Real Insurance Sydney Harbour 10k & 5k. More details will be available in shortly. Please check back soon.

We will be looking for dedicated and enthusiastic volunteers to help us out in 2017. Dates and registrations will be advised shortly. Please check back soon.

There are two drink stations on the 10k course; the first at approximately the 2km mark and the second at the 5km mark. One drink station is available on the 5k course at the 2km mark. All drink stations will have water only. (Drink station locations are subject to changes on the 2017 course)

St John Ambulance teams will be located along the course at various locations. If you are feeling unwell, please report to the nearest official or medical personnel as soon as possible. If you see any fellow participant/s in distress, please report the incident to the nearest course official or St John Ambulance team member. If it is an emergency, please dial ‘000’ and report the exact location of the incident. 

While we strongly discourage the use of iPhones or other personal music devices, we do not impose a ban on wearing headphones on course. However, the use of headphones can impede an individual’s ability to hear marshals or other course officials. Participants who choose to wear headphones on course do so at their own risk and are asked to pay attention to officials and other participants throughout their event.

You can register by clicking here

You can pay through our secure online payment system by MasterCard and Visa card. You can also pay via cash or EFT at the Registration Centre, open Friday 7 July, Saturday 8 July and Sunday 9 July (entries are subject to availability).

Runners wanting a preferred start must first register online then email info@sh10.com.au with a previous result over a 10km distance (must be in previous 12 months) and the event in which you competed in. As a guide, preferred starts will be offered to males running under 35 mins and females running under 40 mins. Enquiries for a preferred start will be confirmed within two business days of sending through the email and are subject to availability.

Please note: all changes must be made prior to Sunday, 11 June 2017 if you have selected to have your race bib posted.

Yes – Team Captains need to create a team by choosing the “Create a Team” in the pop-up box during registration.

If you require payment via invoice, create your team from the registration page, and follow these steps:

  1. Select the entry type, e.g. Sydney Harbour 10k Adult – Early Bird.
  2. Click “Create a Team” on the pop-up box.
  3. Fill in your details as the Team Captain, and the team details.
  4. Select “Pay Later” as the team payment option.

By creating a corporate team, you agree to the Corporate Team Terms and Conditions.

All team members must be paid for by Friday, 23 June 2017 COB. A registration is not considered to be confirmed unless payment has been received.

If your team members have selected to have their race bib posted, full payment needs to be made by Friday, 9 June 2017 COB.

You can opt to have your race bib sent to you for $6.50.

The postage option will not be available after Sunday, 11 June 2017 due to packing requirements and to ensure that they will arrive well before the race day. Expect to receive your race bib by the first week of July.

The event organiser is not responsible for undelivered or lost race bibs due to incorrect/incomplete addresses provided. To double check or update your address, please login to your dashboard.

We understand that sometimes injury, illness or circumstances out of your control may interrupt your training or availability to run in your chosen event on the day. For this reason, you can change between events by completing a Change Event Form.

You can downgrade with no extra cost, and the race fee difference is refundable before 31 May 2017. To upgrade, you need to pay the difference in race fee.

Completed change forms can be sent to the Event Office via email info@sh10.com.au until Friday, 30 June 2017 COB. If you have opted to have your race bib mailed, you need to email the completed form prior to Sunday, 11 June 2017.

All change requests after these dates MUST be done in person at the Event Registration Centre during race week. No changes will be made unless you bring your original race bib and the completed form to the Registration Desk.

Online Entries (TBC 2017) Rego Centre Entries (TBC 2017)
Saturday 8 July 2017 midnight Friday 7 July 2017, 8am – 6pm
Saturday 8 July 2017, 9am – 4pm
Sunday 9 July 2017, 6am – 7am

Entry fees are non-refundable for non-starters and non-finishers, and are non-transferable as per the T&C’s of the event participant agreement. Entry fees are refundable before 31 May 2017, although event organisers will retain 25% of the entry fee to cover administration costs. To receive a 75% refund of entry fee, you must email the event organisers the completed Withdrawal Form before 31 May 2017.

Your e-ticket makes it super-fast and efficient to collect your race pack. The e-ticket is a PDF document that contains your individual race number and we will ask you for it when you come to collect your race bib. You can print your e-ticket to bring along with you or have it available on your smartphone or tablet to show our registration staff.

Our online registration platform makes it really easy to recover your e-ticket if you have lost the original email or it never arrived. Just log in to the TikTok dashboard here. Use the email address and password you registered for the event with and you’re all set! If you can’t remember your password, click the “Forgot your password?” link to go through the password recovery process.

Tip: If you are using a personal computer, check the “Remember me” box to save your password and the system will log you in automatically each time you visit, for up to 3 months.

Race bib collection will be available during race week at the Registration Marquee, Overseas Passenger terminal, Circular Quay. Click here for opening hours.

Please be aware that we do not encourage race bib collection on race day, queues can be long and it can lead to a lot of unnecessary stress when you’d rather be focussing on getting ready for your event. Therefore, we strongly encourage all competitors to make it along to the pre-race event registration centre so that you can turn up on race morning ready to race.

If you are unable to pick up your race bib, you can nominate someone to collect it on your behalf provided that they have a copy of your e-ticket.

If you have lost or damaged your race bib or timing tag, you can get a replacement from the event Registration Centre during its opening hours.

Yes! Simply log in to the TikTok Dashboard using the email address and password you used during registration.

  1. Select “My Registrations”.
  2. Click the “details” button of your registration you wish to edit.
  3. Select “Make Changes” and “Add Items to Cart”.
  4. Follow the prompt to complete the transaction.

Exact arrival times can vary from event to event. All entrants will receive a “RACE WEEK UPDATE” email 3-4 days prior to the event with race specific notes on it. In general, if you have already registered and received your race pack (so you have your race number and timing chip), you should arrive at the race venue no later than 45 minutes prior to your race start time. If you still need to register, you should arrive no later than 1 hour prior to your race start time.

The start line is on George Street, The Rocks. Please make your way to the marshalling area 30 minutes prior to your start time to ensure you are ready for your start.

The course will travel along Hickson Road, through Cockle Bay, Darling Harbour, through stunning Barangaroo Parklands and back into The Rocks to the finish line, Overseas Passenger Terminal, Circular Quay.

Check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.

Check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.

You will be able to leave baggage at the baggage area. A clothing bag sticker will be provided with your race kit. Please note you should not leave any valuables inside bags and that organisers will not be responsible for lost property.

We will update the event website as soon as results are available on race day. You will find your results by clicking the Results tab/button on the menu.


If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it.

If you can find your name in the results but there is no time shown, or you think the time is wrong, please get in touch with us using the contact form, and select the subject ‘Timing Enquiries’ on the Contact Us page. Complete as much information as you can and we’ll do our upmost to get your result sorted.

 

The official results are based on Gun Time as per the IAAF rule 165 part 24; as this event is run under these rules and times can be used for selection into international and Olympic events we must abide by these rules.

However, we always provide net time for participants to know the true (net) time it took for them to run from the start line to the finish line.

Transponder System 
24. The use of Transponder Timing Systems approved by IAAF in events held under Rules 230 (races not held completely in the stadium), 240 and 250 is permitted provided that:

  1. None of the equipment used at the start, along the course or at the finish line constitutes a significant obstacle or barrier to the progress of an athlete.
  2. The weight of the transponder and its housing carried on the athletes’ uniform, bib or shoe is not significant.
  3. The System is started by the Starter’s gun or synchronised with the start signal.
  4. The System requires no action by an athlete during the competition, at the finish or at any stage in the result processing.
  5. The resolution is 1/10th of a second (i.e. it can separate athletes finishing 1/10th of a second apart). For all races, the time shall be read to 1/10th of a second and recorded to the whole second. All read times not ending in zero shall be converted and recorded to the next longer whole second, e.g. for the Marathon, 2:09:44.3 shall be recorded as 2:09:45.

Note: The official time shall be the time elapsed between the firing of the starting gun and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to him, but will not be considered an official time.

Supersport Images –are the official participant photographers of the t event and will be positioned out on the course and at the finish line. You can search, view and purchase on their web site. See www.supersportimages.com for more information. Any enquiries regarding these images should be directed to Supersport Images.

Those wishing to obtain a Media Accreditation for event day will need to email zannie@mediaopps.com.au.