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Frequently Asked Questions
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You can find answers to most common questions on the FAQ page.
Questions such as entering a race, refunds, getting to the venue and parking for the big day are all here.
When is the Real Insurance Sydney Harbour 10&5k?
Sunday, 28 July 2024
Is the course accurate?
The Real Insurance Sydney Harbour 10k and 5k are both AIMS certified accurate and are precisely 10km and 5km respectively. The event is also run under World Athletics rules.
What time does each race start?
The official 10k start time: 8:30am (start window: 8:30 – 8:50am)
The official 5k start time: 7:30am (start window: 7:30 – 7:50am)
*Start times may be subject to change
Who can enter the event?
Anyone can enter the event! Whether you are an elite athlete, club runner, gym member, or simply someone who enjoys a social walk or jog. With the choice between a 5km or a 10km, this is the perfect event to test yourself before the winter and spring major classic events or simply complete your first fun run.
How can I fundraise?
The Real Insurance Sydney Harbour 10k & 5k is proud to be partnering with the Australian Cancer Research Foundation (ACRF).
More information on how you can fundraise, can be found here.
How do I register?
Registrations are available online.
Online registration will close at midnight, 22 July 2023.
Limited entries will be available in person at the race bib collection tent located at the Overseas Passenger Terminal on Friday 21 July between 8am and 6pm, Saturday 22 July between 9am and 4pm, and on race morning (Sunday 23 July 2023) from 5.45am. Opening times are subject to change.
Note that the event is a cash-free event.
How does bib allocation work?
Participants will still be able to choose from wave A through to wave D for the 10k or wave A through to Wave C for the 5km.
Bib numbers will be allocated to participants who have selected race bib postage from Monday 24th June 2024. Participants who have not selected race bib postage will have their bib number allocated when they collect their race bib.
How do I pay for my entry?
You can pay through our secure online payment system by MasterCard and Visa card. You can also pay via EFT at the Registration Centre, open Friday 26 July, Saturday 27 July and Sunday 28 July (entries are subject to availability).
How do I apply for a preferred start?
If you wish to apply for a preferred start, please register for the event online and then complete a preferred start application form.
As a guide, preferred starts for the 10km race will be offered to males running under 34 mins and females running under 39 mins. 5km preferred start times are under 17 mins for males and under 22 mins for females. Enquiries for a preferred start are subject to availability, and we will be in touch shortly after we receive your application with an update.
Please note: If you have selected to have your race bib posted all and any changes must be made prior to Sunday 23 June 2024 due to packing requirements.
Can I register a team?
More information can be found by clicking here.
Can I have my race bib posted?
You can opt to have your race bib sent to you from $9.95. Standard postage ($9.95) will be available until 5:00pm AEST Friday 28 June 2024. Express postage ($14.95) will be available until the 5pm Friday 14 July 2024 due to packing requirements and to ensure that they will arrive well before the race day.
The event organiser is not responsible for undelivered or lost race bibs due to incorrect/incomplete addresses provided. To double check or update your address, please login to your dashboard.
Can I change events?
We understand that sometimes injury, illness or circumstances out of your control may interrupt your training or availability to run in your chosen event on the day. For this reason, you can change between events by filling out the online form.
Please note, a $10.00 admin fee applies to all race changes.
Any participant who changes into another race of greater value will be required to pay an additional fee for the difference between the entry fee originally paid and the current cost of participating in the alternative race plus a $10.00 admin fee.
No refunds will be processed for the difference in entry fees for race changes after Friday, 28 May 2024.
No race change forms will be accepted after Sunday, 21 July 2024. After this date, all race changes need to be processed in person at bib collection. Please note: If you have selected to have your race bib posted all and any changes must be made prior to Sunday, 7 June 2024 due to packing requirements. For details on bib collection, click here.
When do online entries close & what are the registration centre opening and closing times?
Online entries close midnight, Saturday 27 July 2024.
Registration Centre opening hours:
- Friday 26 July 2024, 8am – 6pm
- Saturday 27 July 2024, 9am – 4pm
- Sunday 28 July 2024, from 5:45am
Can I transfer my entry to another person or obtain a refund?
Entry fees are non-refundable for non-starters and non-finishers, and are non-transferable as per the T&Cs of the event participant agreement. Entry fees are refundable before Friday, 24 May 2024, although event organisers will retain 25% of the entry fee to cover administration costs. To receive a 75% refund of entry fee, you must complete a Withdrawal Form.
You can look to sell your entry by processing a name transfer. Name transfers are subject to a $20.00 admin fee and can be processed online up until Sunday, 16 July 2024.
After Sunday, 23 July 2024, all name changes will need to be processed at bib collection. For details on bib collection, click here. Please note: If you have selected to have your race bib posted all and any changes must be made prior to Sunday, 16 June 2024 due to packing requirements.
To process a name transfer, please complete the online form.
What do I need to collect my race bib?
You will need your confirmation number, which is included in your confirmation email sent shortly after registering (via therunner@raceroster.com.au). Alternatively, you can access your confirmation number via your Race Roster dashboard, logging in with the email address that you used to register.
If you cannot login to your Race Roster dashboard, please contact our customer service team info@sh10.com.au by Thursday, 25 July 2024 and they will be able to assist you.
How do I collect my race bib?
Any participant that has not paid to have their race bib posted to them as part of their registration, will need to collect their race bib.
Race bib collection will be available during race week at the Registration & Race Pack Pick-up Tent, located on the forecourt of the Overseas Passenger Terminal, Circular Quay.
Opening hours:
- Friday, 26 July 2024: 12:00pm - 6:00pm
- Saturday, 27 July 2024: 9:00am - 4:00pm
- Sunday, 28 July 2024: from 6:30am
If you cannot collect your race bib, you can nominate someone else to come and collect it on your behalf. They will just need to bring a copy of your confirmation number.
What if I can’t collect my race bib?
If you cannot collect your race bib, you can nominate someone else to come and collect it on your behalf. They will just need to bring a copy of your confirmation number.
What happens if I have lost my race bib?
If you have lost or damaged your race bib or timing tag, you can get a replacement from the Registration & Race Pack Pick-up Tent, located on the forecourt of the Overseas Passenger Terminal, Circular Quay.
Opening hours:
- Friday, 26 July 2024: 8:00am - 6:00pm
- Saturday, 27 July 2024: 9:00am - 4:00pm
- Sunday, 28 July 2024: from 5:45am
What time should I arrive?
In general, if you have already registered and received your race pack (so you have your race number and timing chip), you should arrive at the race venue no later than 30 minutes prior to your race start time. If you still need to collect your race bib or register, you should arrive no later than 1 hour prior to your race start time.
Race start times;
- 5km – 7:30am
- 10km – 8:30am
Where are the start and finish areas?
Start Line: George Street, The Rocks.
Please make your way to the marshalling area 15-20 minutes prior to your start time to ensure you are ready for your start.
Finish Line: The Rocks to the finish line, Overseas Passenger Terminal, Circular Quay.
How do I get to the event?
With road closures and limited parking, the best way to travel on event day is by public transport. Click here for more information.
With road closures and limited parking, the best way to get there is by public transport.
Where can I park?
Check the How To Get There page which has full instructions. This will be made available closer to the event.
Is there somewhere I can leave my things whilst I run?
If you have items that you need stored whilst you are running, you can drop these off at the baggage area on race morning.
You must put loose items into the bag provided and affix the baggage sticker.
Although baggage services are available, we encourage participants only utilise the service if essential.
We recommend that you bring only essential items that you can either carry for the whole distance or dispose of at the start line. All discarded clothing will be donated to charity.
How do I access the marshalling area?
The marshalling area for both races can be accessed from the Event Village, forecourt of the Overseas Passenger Terminal, Circular Quay.
Participants in the A Group and B Group waves (race bibs numbers beginning with A or B) can access the marshalling area via Argyle St between Museum of Contemporary Art and Cadman’s Cottage. Participants in the A Group and B Group waves (race bibs numbers beginning with A or B) need to wait in the Marshalling Holding area, located near the entry of the Overseas Passenger Terminal Carpark.
Participants in C Group and D Group waves (race bibs numbers beginning with C or D), need to head towards the Marshalling Holding area located in First Fleet Park.
Course marshals will call for your sub wave, as indicated on your race bib, when it is your wave’s time to head to the start line.
Participants requiring accessible access in either event can access the marshalling area by following the footpath in front (waterside) of the Museum of Contemporary Art towards First Fleet Park and accessing George St from Alfred St.
There is one gun and one starting time for all groups. Remember, your timing chip will record your own Personal Net Time. However, your race result is based on Gun Time.
Where can I find the race results?
We will update the event website as soon as results are available on race day. You will find your results on the results page.
I can’t find my result?
If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it.
If you can find your name in the results but there is no time shown, or you think the time is wrong, please get in touch with us using the contact form, and select the subject ‘Timing Enquiries’ on the Contact Us page. Complete as much information as you can and we’ll do our utmost to get your result sorted.
Why are results based on Gun Time and not Net Time?
The official results are based on Gun Time as per the World Athletics rule 165 part 24; as this event is run under these rules and times can be used for selection into international and Olympic events we must abide by these rules. However, we always provide net time for participants to know the true (net) time it took for them to run from the start line to the finish line. Transponder System 24. The use of Transponder Timing Systems approved by World Athletics in events held under Rules 230 (races not held completely in the stadium), 240 and 250 is permitted provided that: None of the equipment used at the start, along the course or at the finish line constitutes a significant obstacle or barrier to the progress of an athlete. The weight of the transponder and its housing carried on the athletes’ uniform, bib or shoe is not significant. The System is started by the Starter’s gun or synchronised with the start signal. The System requires no action by an athlete during the competition, at the finish or at any stage in the result processing. The resolution is 1/10th of a second (i.e., it can separate athletes finishing 1/10th of a second apart). For all races, the time shall be read to 1/10th of a second and recorded to the whole second. All read times not ending in zero shall be converted and recorded to the next longer whole second, e.g., for the Marathon, 2:09:44.3 shall be recorded as 2:09:45. Note: The official time shall be the time elapsed between the firing of the starting gun and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to the athlete but will not be considered an official time.
Are there photos/video from the event?
Supersport Images are the official participant photographers of the event and will be positioned out on the course and at the finish line. You can search, view and purchase on their web site.
See www.supersportimages.com for more information. Any enquiries regarding these images should be directed to Supersport Images.
How do I apply for a Media Accreditation for event day?
Those wishing to obtain a Media Accreditation for event day will need to email brittany@bennettpr.com.au.